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Refund policy

Returns and exchange are only for products that are caused by obvious manufacturing defects only and not for tiny damage since we are selling outlet items with cheaper price, sometimes it is unavoidable that having some tiny damages.

We do not offer return service for delayed shipment as well. We cannot fully control or guarantee the expected delivery date to be followed by our supplier factories that has led to unforeseeable delays.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return must be done within 3 working days upon receiving your order and unworn, unwashed and unaltered.

Once the order is placed and confirmed, we strictly don't accept cancel order and don't accept exchanges of item or returns since all item details are provided clearly in the product description.

To start a return, you can contact us at +6010-3777464 through WhatsApp. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at +6010-3777464 through WhatsApp personal message.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new itemz

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.